Reference

How we protect your account and payment information

When you open an account at gawang69, your personal details and transaction records are encrypted and stored securely.

Bank-level encryption on all transactionsDANA, OVO, GoPay and QRIS payment data isolatedYour access rights explained clearly
gawang69 How we protect your account and payment information
REACH US ANYTIME

Privacy questions and data requests

Live chat Ask about your data rights, request account details or report a privacy concern.
Email privacy inbox Send formal data access requests, deletion requests or feedback about this policy to [email protected].
In-account settings Visit Account > Security > Privacy Settings to download your personal data, view your…
HOW WE PROTECT YOU

Security, cookies and your account control

Encrypted storage

All personal data, including DANA, OVO, GoPay and QRIS details, is stored on servers protected by 256-bit TLS encryption. Your password is hashed and never readable by our staff.

Cookie transparency

We use cookies to keep you logged in, remember your language and track which games you play. We do not use third-party tracking cookies. You can disable non-essential cookies in your settings without losing account access.

Data retention

We keep your account data for as long as your account is active. After closure, deposit and withdrawal records are held for 7 years to comply with Indonesia financial reporting. Personal details are deleted after 12 months.

Access and correction

Log in to Account > Profile to update your name, email, phone number or address anytime. To change payment details linked to DANA, OVO, GoPay or QRIS, use Payment Methods in Settings.

Device security

When you log in from a new device, we send a verification code to your registered email or phone. This blocks unauthorised access even if your password is compromised.

Withdrawal verification

Every withdrawal to DANA, OVO, GoPay or QRIS goes through a secondary verification step. We check that the bank account details match your registered identity and flag any unusual amounts.

Your privacy rights at gawang69

Yes. Go to Account > Security > Download My Data, or email [email protected]. Within 7 days, we send you a file containing your profile, transaction history, game play logs and payment records. You can also request this from live chat during support hours.

No. We never sell or share your personal information with other operators. We do share anonymised gameplay stats with game studios (like Pragmatic Play or Evolution Gaming) so they can fix bugs and improve game balance. This data cannot identify you.

We retain payment records for 36 months for dispute resolution and fraud detection. After that, older transactions are archived but still available on request. Deposit and withdrawal confirmations appear on your account statement indefinitely.

Your account stays active unless you close it. We store your personal and payment data as long as your account exists. If you want to delete your account and all associated data, submit a closure request in Account > Settings > Close Account. Full deletion happens within 30 days.

Live dealer tables are streamed directly from Evolution Gaming and Pragmatic Play. The stream is never recorded by gawang69. We log your chat messages in the game lobby for 90 days to prevent abuse, but your gameplay itself is not monitored or stored beyond your account activity log.

Your account syncs instantly across devices. When you switch from mobile to desktop, we use your device fingerprint to confirm it is you. If the location or device changes drastically between logins, we may ask for re-verification via email or your registered phone number to protect your account.

Yes. Disable non-essential cookies in Account > Settings > Privacy > Cookie Preferences. This removes analytics and third-party tracking. Your login session and account functions will still work because we use strictly necessary cookies for those.